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The Ten Principles Behind Great Customer Experiences

The Ten Principles Behind Great Customer Experiences

Publisher : Pearson Education Limited
SKU: 9780273775089
R 240,00
R 204,00
Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are. For managers, leaders and those
Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.
Products specifications
ISBN13 9780273775089
Publisher Pearson Education Limited
Contributor By (author) Matt Watkinson
Publication Date 2012-12-06
Language English
Format Paperback / softback
Pages 240
Product Dimensions (H x W x L) in mm 236 X 156 X 210
Shipping Weight (grams) 460
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Description
Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.
Products specifications
ISBN13 9780273775089
Publisher Pearson Education Limited
Contributor By (author) Matt Watkinson
Publication Date 2012-12-06
Language English
Format Paperback / softback
Pages 240
Product Dimensions (H x W x L) in mm 236 X 156 X 210
Shipping Weight (grams) 460
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