Returns Policy

It is important to Bala Kudu that our customers are satisfied with their shopping experience with us. If you are not satisfied with your purchase, we will endeavor to satisfy you in terms of this Returns Policy.

If you have any questions, please contact us on 021 100 4861 or email us orders@balakudu.com

Here is a Quick Guide: 

Early Cancellations: 

Ordered the wrong Books?
You are entitled to cancel (either in whole or in part) any purchase.
Bala Kudu offers a voucher with the same value of your order with NO admin charge! Simply notify us by emailing orders@balakudu.com. You can exchange the voucher for the books you really want/need, kindly note that changes of the delivery address will result in extra charges.

 I don’t want to exchange, I want a refund.
You are entitled to cancel (either in whole or in part) any purchase. 
Should you be entitled to a refund for any reason, such refund shall be paid into your bank account, being your bank account as reflected on Bala Kudu’s records, or such personal account that you have provided us with prove of.

Bala Kudu will not, in this instance, pay any refunds into a third party bank account. As refunds need to be processed by the banks, please note that the processing of refunds can take up to 14 working days from the date of approval.

Please email orders@balakudu.com to start your refund process.

 
Defective/Damaged Products

If you find that a product that was delivered to you is:

• defective or faulty within 14 days of receiving it; or
• damaged, excluding damage only to the packaging (You should refuse to accept delivery of any product which is visibly damaged), you must inform us within 7 days after you have received delivery of such product of the extent of the damage, defect or fault that existed at delivery, or within 7 days of a product becoming defective or faulty, and of your intention to return the product to be replaced or refunded. Notice must be by means of an e-mail to orders@balakudu.com.
• You must return the product at your own cost for the product to be inspected by Bala Kudu or the manufacturer, and if the product is subsequently found, in Bala Kudu’s or the manufacturer’s sole discretion -
• to be damaged, defective or faulty not due to you, you will be entitled to (a) have the product repaired or replaced at Bala Kudu’s expense, or (b) be refunded;
• NOT to be damaged, defective or faulty, or to be damaged, defective or faulty due to normal wear and tear, misuse or abuse, or due to you, or someone unauthorised to do so by Bala Kudu, having altered or damaged the product, you will be liable for the costs incurred in having such product re-delivered to you and you will not be refunded.
• Please email orders@balakudu.com to start your refund process.

 

General Refund Process:

 You are entitled to cancel (either in whole or in part) any purchase.

Should you be entitled to a refund for any reason, such refund shall be paid into your bank account, being your bank account as reflected on Bala Kudu’s records, or such personal account that you have provided us with prove of. Bala Kudu will not, in this instance, pay any refunds into a third party bank account. As refunds need to be processed by the banks, please note that the processing of refunds can take up to 14 working days from the date of approval.

Please email orders@balakudu.com to start your refund process.