It is important to Bala Kudu that our customers are satisfied with their shopping experience with us. If you are not satisfied with your purchase, we will endeavor to satisfy you in terms of this Returns Policy.
If you have any questions, please contact us on 021 100 4861 or email us orders@balakudu.com
Here is a Quick Guide:
Early Cancellations:
Ordered the wrong Books?
You are entitled to cancel (either in whole or in part) any purchase.
Bala Kudu offers a voucher with the same value of your order with NO admin charge! Simply notify us by emailing orders@balakudu.com. You can exchange the voucher for the books you really want/need, kindly note that changes of the delivery address will result in extra charges.
I don’t want to exchange, I want a refund.
You are entitled to cancel (either in whole or in part) any purchase.
Should you be entitled to a refund for any reason, such refund shall be paid into your bank account, being your bank account as reflected on Bala Kudu’s records, or such personal account that you have provided us with prove of.
Bala Kudu will not, in this instance, pay any refunds into a third party bank account. As refunds need to be processed by the banks, please note that the processing of refunds can take up to 14 working days from the date of approval.
Please email orders@balakudu.com to start your refund process.
Defective/Damaged Products
If you find that a product that was delivered to you is:
General Refund Process:
You are entitled to cancel (either in whole or in part) any purchase.
Should you be entitled to a refund for any reason, such refund shall be paid into your bank account, being your bank account as reflected on Bala Kudu’s records, or such personal account that you have provided us with prove of. Bala Kudu will not, in this instance, pay any refunds into a third party bank account. As refunds need to be processed by the banks, please note that the processing of refunds can take up to 14 working days from the date of approval.
Please email orders@balakudu.com to start your refund process.
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