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Let's Talk : Make Effective Feedback Your Superpower

Let's Talk : Make Effective Feedback Your Superpower

Publisher : Cornerstone
SKU: 9781847943507
R 240,00
'Brilliant . . . empowers you to create real behaviour change and lasting trust.' - Nir Eyal, bestselling author of Hooked _____________________________________________________________ We all give feedback every day of our working lives. But all too often, a fear of awkward conversations leads us to hold back or say the wrong things. Let's Talk can change that. Dr Therese Huston, a world-leading expert on workplace communication, explains how to deliver feedback effectively and with confidence
'Brilliant . . . empowers you to create real behaviour change and lasting trust.' - Nir Eyal, bestselling author of Hooked _____________________________________________________________ We all give feedback every day of our working lives. But all too often, a fear of awkward conversations leads us to hold back or say the wrong things. Let's Talk can change that. Dr Therese Huston, a world-leading expert on workplace communication, explains how to deliver feedback effectively and with confidence. She begins with the building blocks of all good feedback: siding with the other person, listening first, stating your good intentions, and working out what kind of critique your team wants most. Next, she describes the six practical tools you need to deliver constructive feedback: from what to say if you meet resistance, to how to ensure unconscious bias doesn't leak into your appraisal. The result is a step-by-step plan to help anyone to improve performance, trust and morale. It will make a once-dreaded task feel natural. _________________________________________________________ 'Research, relevant stories, and actionable frameworks that we can all apply to turn feedback into a personal superpower.' - Julie Zhuo, bestselling author of The Making of a Manager
Products specifications
ISBN13 9781847943507
Publisher Cornerstone
Contributor By (author) Dr Therese Huston
Publication Date 2022-02-24
Language English
Format Paperback / softback
Pages 304
Product Dimensions (H x W x L) in mm 198 X 129 X 210
Shipping Weight (grams) 244
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Description
'Brilliant . . . empowers you to create real behaviour change and lasting trust.' - Nir Eyal, bestselling author of Hooked _____________________________________________________________ We all give feedback every day of our working lives. But all too often, a fear of awkward conversations leads us to hold back or say the wrong things. Let's Talk can change that. Dr Therese Huston, a world-leading expert on workplace communication, explains how to deliver feedback effectively and with confidence. She begins with the building blocks of all good feedback: siding with the other person, listening first, stating your good intentions, and working out what kind of critique your team wants most. Next, she describes the six practical tools you need to deliver constructive feedback: from what to say if you meet resistance, to how to ensure unconscious bias doesn't leak into your appraisal. The result is a step-by-step plan to help anyone to improve performance, trust and morale. It will make a once-dreaded task feel natural. _________________________________________________________ 'Research, relevant stories, and actionable frameworks that we can all apply to turn feedback into a personal superpower.' - Julie Zhuo, bestselling author of The Making of a Manager
Products specifications
ISBN13 9781847943507
Publisher Cornerstone
Contributor By (author) Dr Therese Huston
Publication Date 2022-02-24
Language English
Format Paperback / softback
Pages 304
Product Dimensions (H x W x L) in mm 198 X 129 X 210
Shipping Weight (grams) 244
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